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Frequently Asked Questions
Top questions about Grace Limousine and Shuttle.
Pricing & Payment
Do you accept cash for the remaining balance or just credit card?
Yes, we do accept cash for the remaining balance; however, upon reservation, we must have a credit/debit card on file that can be authorized 24-hours before the scheduled pickup.
Is there any increase in fees during the holidays?
There will be an additional $50.00 fee assessed for any pickup that is scheduled on a major holiday.
Are there additional fees if we go past the time that was booked?
If your time with the vehicle is extended, you will then be charged hourly at that vehicle’s hourly rate.
Cancellations
What if I must cancel my reservation at the last minute? Will I receive a refund, or will I be given credit for a future reservation?
- All deposits are non-refundable and non-transferable.
- Airport reservations cancelled more than 6 hours before scheduled arrival will not be billed.
- Hourly reservations that are not cancelled with proper notice will be billed at the minimum hourly price for the vehicle booked.
Sedans & SUVs: 6-hour notice.
Limousines, vans, and Sprinters: 48-hour notice.
Buses, trolleys, and antique vehicles: 1-weeks’ notice.
What is the Grace/Black Tie cancellation policy regarding inclement weather?
Unless cancelled in advance by the passenger or booker, all scheduled trips will remain active. We will only cancel a trip if there is a State of Emergency that prevents us from operating i.e., all major roads are closed.
While On Board
Can I bring my own alcohol in a vehicle?
Passengers can lawfully transport, carry, possess, and have liquor or beverages in chartered buses, taxis, and limousines for hire. Please note that each guest onboard must be aged 21+.
I may have lost my phone, computer, etc., in your vehicle. Who should I reach out to?
For questions regarding potentially lost items, please contact our dispatch department at 603.666.0203, or send inquiries to info@gracelimo.com.
Can your vehicles accommodate wheelchairs?
No, our vehicles cannot accommodate wheelchairs.
Airport Transportation
Where do I meet my driver at Boston's Logan Airport?
Chauffeurs are not permitted inside the terminal at any time for any reason. Chauffeurs must wait by their vehicle and will be standing outside at the designated limousine stand of every terminal.
Here are additional instructions that you can refer to for finding your driver at the airport.
Jobs
How can I apply for a chauffeur position?
Inquiries for employment can be made by emailing jobs@blacktielimo.com.
Still have questions?
Perfectly Planned Travel
Meet Transport Coordinator Nikki Mollica
Please contact us 24 hours a day, 7 days a week, or fill out the form below and our in-house coordinator will reach out to you as soon as possible to answer any questions and provide a customized service for your individual needs. We’ll cover the details so you can relax and enjoy the ride.
Phone: 603-666-0203
To contact Nikki directly click the number above or fill out the short form below.
General Contact
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Black Tie Limousine Joins Grace Limousine
In 2019, Black Tie Limousine was acquired by Grace Limousine, creating the region’s most prominent luxury transportation provider. With a combined 75 years of experience, we continue to offer the absolute best in chauffeured transportation.
Black Tie Limousine customers will receive the same professional and seamless experience they’ve come to expect, as many of the tenured staff and drivers are still with the company. You’ll recognize the same friendly faces dedicated to providing top-notch service.
Grace and Black Tie Limousine are proud to offer our loyal customers an even broader range of personalized transportation options across New England and the globe!